Terms & Conditions
Last updated: December 2024
Booking & Reservation Policy
Booking your stay at Hotel Excella constitutes acceptance of these terms and conditions. A valid booking requires:
- •Valid guest name and contact information
- •Confirmation email with booking details
- •Payment in accordance with quoted rate
- •Valid identification at check-in
Check-In Policy
Check-In Time: 1:00 PM onwards
Early check-in is available upon request and subject to room availability. Early check-in requests should be communicated at least 24 hours in advance. Hotel Excella will make every effort to accommodate early check-in requests without additional charges if rooms are available.
Check-Out Policy
Check-Out Time: 11:00 AM
Late checkout is available upon request and subject to room availability. Late checkout charges may apply. Extended stay rates are available for guests requiring accommodation beyond standard checkout times.
Cancellation Policy
Cancellations must be made in accordance with your booking confirmation details. Standard cancellation policies are:
- •Free cancellation up to 7 days before check-in
- •50% charge for cancellation 3-7 days before check-in
- •100% charge for cancellation within 3 days of check-in
- •No-show bookings will be charged in full
Note: Cancellation terms may vary based on promotional offers or special rates. Please refer to your booking confirmation for applicable terms.
Guest Responsibilities
Guests agree to:
- •Treat the hotel property and furnishings with care
- •Be responsible for any damage to rooms or facilities
- •Respect other guests and staff members
- •Comply with hotel house rules and policies
- •Not engage in illegal activities on the premises
- •Keep valuables in room safes (hotel not responsible for loss)
Property Rules
Guests must comply with the following rules:
- •No smoking in non-designated areas
- •Quiet hours from 10:00 PM to 7:00 AM
- •No large gatherings or parties in rooms
- •Pets are not permitted without prior approval
- •Room keys must be returned at checkout
Liability Limitations
Hotel Excella is not responsible for:
- •Loss or theft of personal belongings
- •Damage to vehicles parked on the property
- •Service interruptions or utility failures beyond our control
- •Natural disasters or acts of God
- •Personal injury or illness
Guests are encouraged to use in-room safes for valuables and purchase travel insurance for added protection.
Reservation Terms
Hotel Excella reserves the right to:
- •Decline or cancel reservations at its discretion
- •Modify rates and terms with reasonable notice
- •Request guests to vacate rooms for violations of house rules
- •Charge for damages beyond normal wear and tear
- •Update terms and conditions as needed
Contact & Inquiries
For questions about these terms or specific situations:
Email: hotelexcellavizag@gmail.com
Phone: +91 9985908131