Privacy Policy

Information We Collect

Hotel Excella collects personal information to provide better service and support to our guests. Information collected includes:

• •Name, email address, and phone number
• •Booking details and reservation information
• •Payment information (processed securely)
• •Guest preferences and stay history
• •Review and feedback information

How We Use Information

We use collected information to:

• •Process and manage your booking
• •Provide customer support and respond to inquiries
• •Send confirmation emails and stay information
• •Improve our services based on feedback
• •Comply with legal and regulatory requirements

Cookies and Tracking

Our website uses cookies to improve user experience. Cookies help us understand how guests interact with our site and enable features like staying logged in. You can control cookie settings through your browser preferences.

Analytics

We use analytics tools (including Google Analytics) to understand website traffic patterns and improve our online presence. Analytics data is anonymized and does not identify individual users.

Data Security

Hotel Excella takes data security seriously. We employ industry-standard security measures including encryption, secure servers, and access controls to protect guest information from unauthorized access or misuse.

Third Party Services

We use trusted third-party services for payment processing, analytics, and communications. These services are subject to strict confidentiality agreements and are not permitted to use information for purposes other than providing services to Hotel Excella.

Your Rights

You have the right to:

• •Access your personal information
• •Request correction of inaccurate data
• •Request deletion of your information (where applicable)
• •Opt out of marketing communications

Policy Updates

Hotel Excella reserves the right to update this privacy policy at any time. Significant changes will be communicated to users via email or through prominent site notifications. Continued use of our website constitutes acceptance of updated privacy practices.